Dear all,
This is the first post on our blog and we thought that it will be helpful to summarise our recent experience with National Express coaches in a few words before we start to publish the whole story.
A few weeks ago, we travelled from Turkey just to attend the Glastonbury Festival 2010. We have been to the festival in 2009 when we were postgraduate students at the University of Warwick. After graduation we came back to Turkey and we are living and working in Turkey since then.
Glastonbury 2009 was so amazing that we decided to attend this year's festival as well, although we would have to travel for a long time. We arranged our work in Turkey so, that we would take the flight on 23rd June to London and then return back on 28th June. However, on the way back from the Glastonbury Festival site we missed our flight because of National Express' lack of service. A National Express staff at the Heathrow Airport advised us to pay for a new booking on our own and then claim it back to National Express. However, National Express now denies its responsibilities and refuses to compensate our loss. We will be telling about this incident with every detail on this blog.
Please feel free to add any comments or share our blog with your friends who might be thinking of using National Express' services. We think everyone has the right to know how they react on such issues. Customer services should be there for you before and after your purchase. Companies should try to do their best to fulfil their promises. "It is not our fault" approach should be replaced by "We are sorry and we are responsible for the inconvenience caused to you" approach.
In a nut shell, this is a blog for the customer revenge on National Express. You are also welcome to share your similar experiences with National Express.
PS: Please excuse our English as we are not native speakers.
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